Terms and conditions

Conditions and Terms

Agreement and Terms of Use for the Zaad Oman Platform

(1) Introduction:

Welcome to Zaad Oman. Here are the terms and conditions for your use of and access to the pages of the "zaad.om" website, and all pages, links, tools, and features subordinate to them. You agree to comply with this agreement's terms and conditions when using the Zaad Oman website, which includes all the below. You also commit to comply with the content of this Zaad Oman's Agreement, which we will refer to as "we" and "Zaad Oman." We will refer to your use of the site from now on as "User Agreement." This User Agreement is valid when you press the "consent" choice.

(2) Membership Eligibility:

1. We grant sellers’ membership on the site to owners of small and medium enterprises registered in the Public Authority system for the Development of Small and Medium Enterprises in the Sultanate of Oman. Zaad Oman has the right to cancel any member’s account.
2. No one has the right to use the site if their membership is canceled.
3. If any user registers as a commercial enterprise, this enterprise is committed to all terms listed in this Agreement.
4. You must comply with all applicable laws to organize online commerce.
5. No member or organization has the right to open two accounts simultaneously for any reason. The site management has the right to shut down the two accounts or cancel one of them.
6. Users, whether individuals or institutions, must commit to the commercial contracts concluded with members.
7. No member of the site has the right to purchase prohibited, suspicious, or stolen products that violate the laws in force in the ministries and authorities of local government trade institutions. If this is proven, this member puts himself under personal responsibility without the slightest obligation over Zaad Oman.

(3) Accounts and Commitments of Registration:

Once you apply to register for membership on the site, you are required to disclose specific information and choose a user name and a secret password to use when entering the site. Upon admission of the registration request, you will be considered a member of the site and, accordingly, you have agreed to:

1. You are responsible for keeping the confidentiality of your account information and password and determining who can access and use your account on the Site. You agree to immediately notify Zaad Oman of any unauthorized use of your password or account or any other breach of your confidential information.
2. Zaad Oman In no case will be responsible for any loss that you may suffer directly or indirectly, morally or materially, as a result of disclosing your username or password information.
3. You are responsible for maintaining the use of the Zaad Oman website in all seriousness and credibility. You are considered obligated to compensate Zaad Oman for any direct or indirect losses that may be incurred to Zaad Oman as a result of any illegal, real or authorized use of your account by you or by any other person who obtained the access keys to your account on the site, whether to perform services and others, using your username and password, whether with or without your authorization.
4. You agree to disclose real, true, updated, and complete information about yourself as required in the registration form for Zaad Oman.
5. Your business name does not include the name or logo of Zaad Oman.
6. Zaad Oman is obligated to deal with your personal information and contact addresses in strict confidence with other members, and members are provided with your contact information only upon completion of business operations.
7. You will be obligated to maintain and update the registration data to keep it accurate, true, current, and complete. Suppose you disclose information that is inaccurate, untrue, not current, incomplete, or violate what the User Agreement states. In that case, Zaad Oman has the full right to suspend, limit or cancel your membership and your account on the site without affecting other rights of Zaad Oman and its legitimate means of recovering its rights.
8. Zaad Oman has absolute will at any time to conduct any investigations it deems necessary (directly or through a third party) and require you to disclose additional information or documents of any size to prove your identity and/or ownership of your financial tools
9. If the applicant for registration represents a business enterprise, he must provide all required information and documents that include his trade license, other records of the business, and documents showing the responsibility of any person acting on your behalf.
10. You agree to provide Zaad Oman with any information and documents when we require so.
11. If you do not comply with any of the above, the Zaad Oman administration has the right to suspend or cancel your membership and ban you from the site. We also have the right to cancel any unconfirmed and unverified accounts, transactions, or accounts that have been inactive for a long time.

(4) Electronic Communication:

1. You agree that we contact you via email or by broadcasting promotional advertisements on the site. You agree that all agreements, advertisements, data, and other communications provided online serve as their written counterparts in meeting the legal needs.
2. During your membership period, Zaad Oman will send promotional emails to inform you of any changes, procedures, or new promotional activities that may add to the site.
3. You, as a user, have the right to confirm that you do not want to receive promotional emails, and you can cancel receiving such messages by clicking on the “Request not to receive promotional messages” option available at the bottom of the promotional and advertising messages.

(5) Modifications of the Agreement User and Working Mechanism of Zaad Oman:

1. You know and agree that Zaad Oman will notify you of any edits to the User Agreement, whereby your obligations will double, or your rights will diminish under any modifications that we made to the User Agreement.
2. You agree that Zaad Oman may, in its absolute capacity and without bearing any legal responsibility, make primary or subsidiary edits to this Agreement without requiring additional consent from you. We can do that at any time with immediate effect by broadcasting an announcement of the edit on the site.
3. You know that Zaad Oman is not an auction or a bank and it does not provide similar services. Zaad Oman is a technical website on the Internet that allows buying and selling goods between sellers and buyers registered on the site.
4. The Zaad Oman platform provides various subscription packages for sellers. Each seller can choose the subscription package that suits him. The fees for making deals for sellers when they sell their goods on the site are simple and nominal. There are optional advertising fees that we request and use to promote goods on the site.
5. If we impose fees on sales, the seller must pay all fees due to Zaad Oman within a maximum of 30 days after completing any successful deal.
6. The seller must duly inform the site management of any unsuccessful sale for any reason. Zaad Oman would cancel the commission calculated on the goods if we imposed it.
7. As a seller, you have the right to cancel or refund any commissions charged or deducted on unfinished transactions.
8. Before you offer any goods for sale on the site, you should review the details of the specific fees calculated on your operations. You must pay them upon issuance of the monthly invoices for your operations account on the site.
9. The site has the right to make adjustments to the transaction fees as it deems appropriate. We will announce any edits by emailing you. The amendments may be temporary or continuous, whether they are about fees or shipping services details. You have to abide by those amendments according to their terms when we announce them.
10. If we impose fees on sales, all payments are calculated in the local currency. You must pay all fees due on your operations and any taxes or other expenses to Zaad Oman. You shall make the payment within 30 days from the date of the invoice that Zaad Oman sends provided that make payment by means we approve at.
11. In case you are not complied to paying the fees or expenses calculated on your operations on the site, Zaad Oman and without any legal responsibility have the right to:

- Issue and give an official warning to you for your non-compliance with paying in the specified time.

- Suspend your account temporarily or permanently if you do not pay the financial dues within a maximum period of seven days from the day of issuing the warning.

- Take any necessary steps, including legal, if you do not pay the fees incurred by you to Zaad Oman.

- Take any necessary actions or steps, including but not limited to legal claims to collect fees due and appropriate taxes and expenses.

(6) The Use of The Secure Payment System of Zaad Oman:

1. Zaad Oman's provision of payment service through the Thawani platform is a facilitation for buyers to complete payments through the Thawani app for iPhone or Android. The platform is supervised by Thawani website. Zaad Oman does not participate in buying and selling operations on the site.
2. All sales and purchases on the site are carried out according to bilateral contracts between the seller and the buyer of a specific commodity. Zaad Oman is not responsible for any incomplete process, and it is not liable for any claim resulting from any contract between buyers and sellers.
3. Zaad Oman has no responsibility to ensure the authenticity of any user. The seller and the buyer should take care and caution in dealings. You know and agree that Zaad Oman will carry you risks that may affect your money, God forbid, during your trading on the site.

(7) Your Personal Data and Operation Details Information:

1. You do not object to granting Zaad Oman an unlimited, global, permanent and irrevocable, expenses-free, and licensed right to use information or personal materials or otherwise. This information you provided to us or announced on the site through registration, bidding, purchasing, or during the process of displaying and selling goods. We may also get this information through the forms designated for communication and registration or through any e-mail or any communication channels available on the site. This use of information is to operate and promote the site following the user agreement and the confidentiality of the information agreement.
2. You are solely responsible for the information that you have sent or published. Zaad Oman's role is limited to allowing you to display this information on the site's pages and through its advertising channels.

(8) You pledge, announce, and guarantee that:

1. You are 18 years or older.
2. You have the authority to represent the enterprise if you are a representative of one.
3. You are the sole and exclusive legal, beneficial owner of all offered-for-sale materials of any kind on the Site. You have a proven right and authority to trade and display such materials.
4. You will comply with all applicable local and international laws in this regard and the applicable provisions regarding the use of the Site.
5. The information and description of the goods that you will post on the Site for the purpose of sale are true, accurate, detailed and illustrated.
6. You keep the privacy of contact and communication information under the policy of the site. You will not disclose the details of your contact information and addresses, including phone numbers, postal addresses, electronic addresses, anywhere on the site, including forms, forum, item details, or through any e-mail features of the site.
7. You will not use the information you get through your needed communications to complete additional sales out of the site or through another site.
8. You will not collect information about other users, including their e-mail addresses and other means of communication.
9. You will not disclose or publish any personal information about users. You will not use it in a manner that (in our opinion) may violate their confidentiality, privacy, and applicable laws.

 

(9) Copyrights:

1. All content included on the site, including but not limited to text, graphic designs, logos, button icons, symbols, audio clips, digital downloads, aggregate data, and electronic software, is a property. These property rights are reserved either to Zaad Oman or its users, the creators of such content, and commissioners. They are also protected under the rights and laws of copyright, trademarks, intellectual and creative property.
2. The contents collected on the site are exclusive property to Zaad Oman. Its rights are reserved to Zaad Oman and are protected by copyright, trademarks, and intellectual and creative property rights and laws.

 

(10) Brands:

1. Zaad Oman and the owned logos, and other words and logos on the site, including any registered or unregistered trademarks of Zaad Oman, are protected by international rights and laws of trademark and intellectual property.
2. Zaad Oman trademarks must not be used for products or services outside the market, degrading its value and credibility. All other trademarks not owned by Zaad Oman that appear on the site are the property of their respective owners, who may or may not be affiliated with, associated with, or sponsored by Zaad Oman.
   
   

(11) Violations at Zaad Oman:

1. You must report any problem of any kind about the violation of this User agreement to Zaad Oman.
2. If you believe that your intellectual property rights have been breached, you must notify Zaad Oman.
3. If clause number 2 above is approved, Zaad Oman may, without prejudice to its interests and rights, limit, suspend or block a user's access to a site, cancel his membership on the site, or remove his content on the site.
4. Zaad Oman may resort to technical and legal steps against users who create problems or legal claims of any kind, such as violating the intellectual property rights of third parties or dealing in improper ways with this User Agreement or with our contracts.
5. It is forbidden to display the links of other sites outside Zaad Oman, even if they are relevant to the products shown on the site. The one who displays such links bears damages resulting from the entry of viruses or harmful software, whether to Zaad Oman or any of its users.
   
   

(12) The Responsibility of Zaad Oman:

1. The site is just a channel of communication where users can meet and interact with each other to buy and sell goods.
2. Zaad Oman neither sells nor buys goods, and it cannot be a party to any transaction. It is not obligated whatsoever on behalf of any seller or buyer; users of the site.
3. Zaad Oman does not guarantee that the buyer or seller will complete the deal or that the seller will accept to return or refund the money.
4. You will not hold Zaad Oman responsible for the content, actions, reactions, goods, or information that the sellers display.
5. Zaad Oman is not responsible for not complying with or concluding a contract between users, nor is it responsible for transferring legal ownership of goods from the seller to the buyer. The sale contract of any goods will be bilateral between the seller and the buyer. At any moment, Zaad Oman has no right, authority, or interest in any goods. It has no obligation or claims regarding those goods for which a contract is concluded between the seller and the buyer.
6. Zaad Oman is not responsible for any unsatisfactory or late performance by either party or for any losses, malfunctions or delays, due to unavailable or delayed goods.
7. Zaad Oman is not required to mediate or resolve any dispute or problem between users.
8. Zaad Oman does not control or guarantee the quality, safety, and legality of any displayed goods. It does not control users' honesty in terms of the contents and what they include in the description of their goods, nor the ability of sellers to market their goods, nor the buyer's payment of the prices of the goods.
9. Zaad Oman does not guarantee the quality specifications, nor their value, nor the extent of their popularity in the market. It is the responsibility of the seller and the buyer to check all the goods before selling them.
10. Zaad Oman is not a supplier or manufacturer of any goods sold or bought on the Site.
11. Zaad Oman does not represent or guarantee the users' specifications for their legality, credibility and identity.
12. Zaad Oman is not responsible for the security of any links outside the site. If the link address is displayed on Zaad Oman pages showing goods on third-party pages, then Zaad Oman does not guarantee that it is free from viruses or any destructive means. You know and agree that Zaad Oman is not responsible for the content or presence of such websites.
13. Users must agree between them on the method, terms, and conditions of delivery, payment. Zaad Oman does not bear responsibility for such arrangements, and it only provides optional services for shipping and payment facilitation.
14. Zaad Oman is not responsible for any claims arising from errors or negligence, whether they occur unwittingly or from a third party.
15. Zaad Oman excludes from its guarantees, terms and conditions any financial losses, defamation, and any special damages arising from your misuse or inability to use the site. Zaad Oman does not hold any responsibilities or claims in such cases.
16. You release Zaad Oman and any of its officials and representatives from any claim, dispute, costs, damages, liability, and any direct loss to any party arising out of an act of users of the site. You, in particular, waive any claim in that matter under applicable laws.

 

(13) Confidentiality:

1. Zaad Oman takes physical, organizational, and technological protection measures against unauthorized access to and preservation of your personal identification information. You should know that the internet is not a secure medium, and the confidentiality of your data cannot be 100% guaranteed.
2. Zaad Oman will provide your contact information "mobile and email" to the second party to complete the transaction so that communication between the two parties can complete the shipping and payment process.
3. Zaad Oman has no control over the actions of any third parties, such as other web pages linked to this site, or third parties claiming to represent you or others.
4. You know and agree that Zaad Oman may use the information you provided to provide services to you in Zaad Oman and send you marketing messages. The confidentiality contract on this site controls the collection, processing, use, and transfer of your personal identity information.

(14) Breach of the User Agreement:

 

Agreement and according to the law, may immediately and without liability limit your activity, remove your bids in auctions, cross out the lists of your goods for sale, and warn other users about your actions. It may also seek to temporarily or permanently suspend, limit, or withdraw your membership and restrict or cancel your access to the site without prejudice to its other rights and legitimate means to recover your rights in the case of:

1. You violate the User Agreement.
2. Zaad Oman cannot verify any of the information provided to it.
3. Zaad Oman decided that your activities may cause legal problems to you, other customers, and Zaad Oman.
4. Zaad Oman may, according to its assessment, resort to reactivate the suspended users, as the user who has permanently suspended his activity or withdrew his membership may not be able to register or attempt to register in Zaad Oman. He cannot also use the site in any way, whatever the circumstances, until he can re-activity in Zaad Oman. However, if you violate this User Agreement, Zaad Oman has the right to recover any amounts due to the market against you. Any losses and damages you have caused, Zaad Oman has the right to take legal measures and resort to the courts of the Sultanate of Oman to file a criminal case against you as it deems suitable.
5. Your or others' breach of this User Agreement does not obligate Zaad Oman to waive its right to take appropriate action for such and other similar breaches. Zaad Oman does not guarantee that it will take action against all violations of the User Agreement.

 

(15) The Sale:

As a registered seller on the site, you can list goods for sale under applicable laws. The sales lists must include specifications, designs, and pictures that describe the displayed goods. You must appropriately display your goods. You are prohibited from doing deals outside the site by listing your phone numbers or email addresses in the site listings, and this is a violation of the terms and conditions of the User Agreement. The specifications of the offered goods must be actual and current, and if they are not, you agree to return the amounts paid in the goods to their owners.

(16) Providing Feedbacks:

Zaad Oman encourages buyers and sellers to give feedback (evaluation) about each other after completing each sale. That will help all users to identify potential buyers and sellers. We will display your feedback with the user ID on the site. You agree not to post information containing racist attacks, undervaluing of culture, and any sarcastic comments. You are prohibited from posting feedback to promote off-site sales. If you continue to receive negative feedback, Zaad Oman will cancel your membership on the site.

 

(17) Cancellation of Access and Membership:

Without prejudice to its other rights and legitimate means to recover its rights, Zaad Oman can suspend or cancel your membership and access to the Site at any time and without notice and for any reason, without limitation, and it can terminate this User Agreement.

 

(18) No guarantee:

Zaad Oman provides a sale on its website and services on what the goods are, and as they are available, without approval and guarantee from Zaad Oman, neither inwardly nor outwardly. That includes title, suitability for use, quality, safety, and authenticity. Zaad Oman does not guarantee the accuracy, reliability, and completeness of goods, nor does it guarantee the information, text, designs, and means of communication used through the site. 

Zaad Oman does not guarantee the repair of faults or ensure that the site is free of viruses and other things that could harm users. It is the nature of internet communication that the information in it is vulnerable to access and corruption, and it may cause delay. The site may be exposed from time to time to unavailability due to malfunctions, maintenance, and development. You agree that Zaad Oman is not obligated to support the site, and you publicly agree to your visit to the site and bear your possible risks.

 

(19) Defining Responsibilities:

As permitted by law, Zaad Oman and its employees, directors, agents, affiliates, and processors will not be responsible for any direct loss or malfunctions arising from your use of the site. If you are not satisfied with the site or any of its contents and materials, the solution is to stop using the site. Moreover, you agree that any unauthorized use of the site and its services because of your negligence will cause harm to Zaad Oman. Therefore the market will have to resort to the terms and conditions of the User Agreement.

 

(20) Security:

 

 You agree to provide security to Zaad Oman, its directors, employees, agents, and suppliers. You must protect them from any damage caused to them due to claims, losses, malfunctions, costs, and expenses, caused by your violation of the User Agreement or your breach of any law, amendments, or trespass of the rights of third parties.

(21) Relationship and Notifications:

 

None of the terms of the User Agreement includes a reference to a partnership between you and Zaad Oman. You have no authority to bind Zaad Oman in any way, and that any notices you want to send to Zaad Oman, you must send by email provided that Zaad Oman will respond to the email. You know and agree that any notices sent to you by Zaad Oman will be announced on the website or by the email you provided us during the registration process. You are supposed to receive them 72 hours after sending them. We may send you a notice by regular mail to the address you have provided us, and it is assumed that it will reach you seven days after dispatch.

 

(22) General Information:

If any clause in this User Agreement is invalid, void, or no longer in force for any reason, such clause shall not invalidate the remaining clauses of the agreement. This agreement (which is edited occasionally according to its terms) sets out all the broad lines of understanding and agreement between you and Zaad Oman, taking into account the following:

• No person who is not a party to this User Agreement has the right to impose any terms or conditions therein.
• If the User Agreement is translated into any language other than Arabic, whether on the Site or in other ways, the Arabic text shall prevail.

 

(23) Governing Law and Legislation:

 

This User Agreement is governed and formulated according to the law of the Sultanate of Oman. It is completely subject to the legislation in force in the courts of the Sultanate of Oman.

 

(24) Perfume Listing Policy:

 

Sample perfumes (bottles that usually contain small amounts of perfume used to provide consumers with free samples) are not allowed to be listed or sold on the site. Any perfume that has any or all of the following will be considered as a sample perfume:

• It comes from the original manufacturer as a sample bottle of perfume (for preview, trader to trader sale) from the original designer of the fragrance.
• It comes in a different packaging box as the packaging from the same user (usually the perfume sample bottle is wrapped in a plain box of one color).
• The perfume comes without the bottle cap inside the box.
• Some sample perfume bottles have the word "tester" or "demonstration" on the bottle.
• The box is described as "Not For Sale."

 

Make sure your perfume items follow the above policy. If you do not, we may immediately remove your offer without notice. You may be subject to another set of actions such as restrictions on your sales and purchases privileges and suspension of your account.

 

Last update: 4-5-2020

Conditions and Terms For The Seller

Site Terms

Welcome to Zaad Oman

Introduction: These terms and conditions stipulate how you can use our services to sell your goods (the products) through the Zaad Oman website or the relevant part of the market: the website or the application. To use the Site or any of our services to sell products, you have to create a valid seller account. We have the right to modify our services from time to time.

1. For registration in Zaad Oman, you have to be registered in the General Authority for Developing Small and Medium Institutions "Riyada".
2. Words used in our Site’s Terms: Terms defined or written in bold shall have the same meanings given to them in the Site Terms. The word “seller” refers either to you as an individual if you use the services on your own or to the company for which you work as a representative ( if you are registered or you use a service as part of a company or any of your companies individually or collectively as the context requires). Then, you choose to create a valid seller account and register on the site, and the seller commits to abide by these Site Terms.
3. You can subscribe to the Zaad Oman Platform and receive a free week of paid subscription, which automatically renews through in-app purchases.
   - Your subscription will be charged at your iTunes account at purchase confirmation and it will be automatically renewed ( within the specified period) unless the auto renewal is revoked at least 24 hours before the end of the current period.
   - Your current subscription may not be revoked during an active subscription period. However, you can manage your subscription or stop the auto renewal by visiting ITunes Account Settings after purchasing.

Privacy policy and Terms of Use:  https://zaad.om/ar/pages/204

In these Site Terms, The words (Zaad Oman, we, pronouns for plural speakers, and ours), as applicable, mean each or all of Zaad Oman’s contracting party/ parties (as provided below) or any of its affiliated companies. The word (Affiliated Company), for any entity, means any other entity or person that directly or indirectly has control over that entity or is subject to it or to the joint control for that entity. The word (Person) means any individual, company, partnership, limited liability company, government agency, association, joint project, administration, or specific entity, whether or not it has an explicit legal existence.

3. 3. According to the instructions on the site, you have to create a seller account as well as the company must have the ability to conduct business in the Sultanate of Oman as per the laws in force in the Sultanate. You must not register under a pseudonym or impersonate any other seller’s credentials or password(s) as such fraud results in a violation of national laws and regulations (laws in force). You also agree to provide all relevant information to us as long as your account is active.When registering your seller account, you have to provide the valid and original supporting documents that we specify according to the laws in force in the Sultanate, and to what we request through the site or your seller account.
4. 4. Passwords: If you choose or you are provided with a username, a password, or other information as part of our security procedures, you must deal with this information with complete confidentiality. You will hold responsibility for keeping your password safe. You must not disclose your password to others (except for parties that you authorize for your account according to the Site Terms ). You are responsible for any use or action taken by the use of your password. In case your password is hacked, you must immediately change it. We have the right to cancel any username or password, whether it is your choice or ours if you have failed to commit to any of our Site Terms.
5. Specified Policies: By creating a seller account, you agree to commit to the Site Terms as well as all policies, protocols, guidelines , instructions and other terms of the site (that constitute an integral part of these Site Terms ).

This includes:

• Any service-specific terms related to the services, which are provided by us and requested by you. We may occasionally offer these terms to you (by using functions we can activate the use of your account) following the terms of the service ( it can be related to specific products) ( other terms of service) which form part of the Site Terms. Additional terms of service include, without limitation, the terms of orders executed by Zaad Oman.

 

6. The Contracting Party of Zaad Oman:

For our services referred to in the Site Terms (except for other terms of services), Our contracting party is Wathiq For Information Technology. It  is a limited liability company that was established under the laws of the Sultanate of Oman and held the commercial registration number 1165971. Its head office locates in Masqat.

 

7. 7. Our Commercial Services in Zaad Oman: Under these Site Terms, we provide you with websites on the internet and mobile phones to enable you to display your products (which you choose, and we approve to) to customers and complete your transactions as you decide, and we approve. That includes what is explained on the website (om) except as otherwise provided in these Site Terms. The seller acknowledges that Zaad Oman does not have the ownership, the ownership of products, or the stock of products at any stage as we provide our services under these Site Terms. The products remain owned by the seller until they are successfully delivered to the customer or returned to the seller.

 

8. The Seller Duties: You are allowed to use the site only for lawful purposes and in a legal way. You must comply with all laws in force in the Sultanate of Oman. You must also acknowledge that laws may vary in different countries, and you must comply with these differences wherever they are found. You must ensure that your products match their images on the site and with the information provided to us. You must refrain from posting any misleading advertisement or information about your products or any brand on the site. If you violate these Site Terms, you must accept the return of the products and take responsibility according to the Site Terms.

 

Products that we consider potentially dangerous ( for example, the health and safety of individuals) might require additional guarantees provided to us to allow their sale through the website.

Specific laws in the Sultanate apply to the selling of this type of product, and it is your mere responsibility to comply with these laws. You will hold incurred responsibility, and any expenses result from not following relevant health and safety requirements or from buying dangerous products to individuals or people’s properties. We reserve the right to refuse products that fall under our list of prohibited items and the list amendments from time to time. Products intended for sale on the site must comply with all laws, regulations, policies, and protocols of Zaad Oman, and they can be updated from time to time. The sale of illegal and unsafe products and other prohibited products listed on these pages,  including products only available under prescription, is strictly prohibited. You should thoroughly review our relevant instructions pages on the site before inserting or asking us to insert products on the site.  The examples on the help pages are not inclusive, but rather, we provide them as indicative information. We, therefore, encourage you to get independent legal advice in case you have any laws and regulations inquiries about your products.

9. Sales Process and Its Implementation: Outside the cases where we approve to provide our services to you under the terms of our other services (in this time, it is only according to the guarantees and to the extent outlined in other terms of services) and for any of our services that you request to use or are now using, You must:
10. Ensure that your products do not cause personal harm or property damage.
11. Submit to Zaad Oman (upon request) an updated copy of your commercial registration (in the case of companies) or a copy of your passport or national identity (in the case of individuals).
12. Provide the required guarantees and special maintenance for products purchased under market practices, guidelines and protocols of Zaad Oman, and laws in force.
13. You must continue to hold responsibility for after-sale services, warranties, guarantees, maintenance, and maintenance for any defect that may appear in or in connection with your products under the law in force (You are allowed to ask us to do that for you).
14. You must bring, display, sell, and complete the whole process, in every condition, under the terms of the order, the shipping data, the Site Terms, and all terms provided by you and approved by us. You will find our terms on the site at the time of the order . You hold the responsibility for all risks of these activities.
15. Implement the orders for your products using one of our approved shipping companies, which we will inform you upon the data provided to us through your seller account.
16. Pack each product in a reasonable commercial way that complies with all our stipulated packing requirements and labeling.
17. Take into consideration all other terms of services and ship each one of your products, whether on your expenses or the customers at or before the following:

(1) The end of the available period of shipping begins from the date of the relevant  purchase order done by the customer or at the date when shipping is available as you set in the products data or description that is relevant to your products.

(2) If you do not mention the shipping  availability information in the data or description of your product.

1. We will use the data for orders you receive along with the shipping information for any of your products that were ordered through the site. By doing this, you comply with these Site Terms.
2. You can only cancel the sale of your products through the site according to what is permitted upon our guidelines and policies valid at the time of the mentioned order or as required under these Site Terms.

I: Comply with all instructions specified by the manufacturer, distributor, or the product certification entity that set the date before which you cannot provide specific information about that product (ex: a book title) or deliver the product or make it available for customers.

J: Be the seller for each of your products and do not act on behalf of anyone else.

K: Attach the form of the order and, if available, any tax invoices for each shipment of your products.

L: Identify yourself as the seller and the person to whom the products can be returned for each of your products in the request form or other received information about your products.

M: Commit not to contact customers by phone, email, or other means of communication except as expressly permitted by the Site Terms to confirm or follow up on orders.

10. 10. Our Policies: Site Terms apply to all activities or transactions that happen on or through the site. In case that a seller or a brand owner notifies Zaad Oman through a court or an administrative or governmental order that the products or any part of them violate the intellectual property rights according to the laws in force of the county, which without limitation means :

(1) Publications and copyrights, patents, database rights, trademarks rights, designs, technical knowledge, and confidential information, whether registered or unregistered.

(2) Registration applications and the right to apply for registration for any of these rights.

 (3) All other intellectual property rights, equal or similar forms of protection, or any other rights of others exist at any place of the world or under any laws in force in the Sultanate.

Then we have the right to remove those products from the site upon our absolute estimation, or else, the seller files a written request that his products be removed. The seller must acknowledge that Zaad Oman may occasionally create and implement new business rules and guidelines for customer services. In addition, we are under no obligation to return for you any information, materials, or documents whether before or after ending these or the cancellation of the seller’s account.

11. Fees and Payments: Except for what is otherwise provided, you will find the fees we charge for our services on the website https://www.zaad.omor the seller’s account and the occasional updates. The seller is responsible for paying products taxes, including any interests or fines imposed by any competent authority due to delay or non-payment of those taxes. That is according to the laws in force in the Sultanate of Oman. All these amounts are in addition to our fees. You must also give us the necessary authorization (you will provide us with the documents that prove your authorization upon our request) to verify your information (including any updated information) and occasionally get a credit report about you whenever it is agreed with you in each case. That is to get credit authorization from the entity that issued your credit card to deduct any amounts due from your card or deduct them from your bank account (whether in the form of reimbursement or otherwise).

Except for what we provided otherwise, all money listed in the Site Terms will be displayed on the site and the seller account in the currency stated. Therefore, all payments in the terms site shall be paid in the currency stated on the site and referred to in the seller account.

All fees payable by the seller under the Site Terms do not include applicable taxes and fees, including, value-added tax, sales tax, other similar transaction taxes, excise taxes, and gross returns (indirect taxes). If the fees payable by the seller are subject to indirect taxes, the indirect taxes shall be calculated by Zaad Oman in addition to the fees payable under the agreement.
Regardless of any other condition in the Site Terms and without any breach in the rights and ways of Zaad Oman, the seller ensures Zaad Oman against all losses incurred (including any direct or indirect loss or any costs for investigation or professional fees or expenses).

The seller will compensate for:
(A) Any product found to be copied, refurbished, or not original
(B)  Any other type of fraudulent behavior

12. The Seller’s guarantees and acknowledgments: The seller acknowledges and guarantees that:

(1) If they are a company, then it is established and operates assets and is in a good position according to the laws in force in the Sultanate of Oman. Also, it is registering for our services provided under the Site Terms.

(2) He has the necessary power and authority to conclude these Site Terms, implement his commitments, and grant rights, licenses, and authorization in these Site Terms.

(3) He has the validity, licenses, permits, authorizations, ownership rights, approvals, and permissions for the products. He can sell and promote products in the geographical territory in which products are sold through the site.

(4) His products should comply with applicable quality and safety standards.

(5) He is responsible for any products ordered or distributed through the site and for any breach of contracts with others.

(6) Making orders and selling products through the site does not violate any laws in force in the Sultanate or the rights of others.

(7) All products, including materials supplied to Zaad Oman, are original and defects-free. (8) He will not engage in unfair business practices and/ or disseminate  propaganda or inaccurate or misleading information about products through the site.

(9) He will not sell nor deliver refurbished or used products to customers, but rather the products must always be new and unused.

(10) He understands the commitments of consumer protection as being the consumer’s supplier. He insures Zaad Oman against any losses or costs incurred by Zaad Oman resulting from its connection with the seller under any applicable laws.

13. Returns: The seller must abide by the return policy and return the stipulated amount of money on the site at his own expense. The products sold through the site https://zaad.om/site/ar/pages/203must be returnable or refundable during the money-back period and refund the price from the date of products delivery. The return policy remains valid as long as the products are in their original packaging and returned in their original condition in which they were at the time of purchase and receipt. At this point, the seller must repay the total amount of money to the mentioned customer.

Subject to the provision of this regulation, the seller must always accept the return of any product. If the return of the product is not based on an allegation that the seller has violated any of his commitments, then Zaad Oman will not impose any costs or fines unless otherwise stated in these Site Terms. The buyer will return the products to your shipping address yours. 

You must instantly accept cancellations, returns, refunds, and settlements upon the applicable return and refund policies published on the site concerning the products as we activate this feature in your account. Without restricting your commitments, we are allowed at our absolute discretion to accept, calculate, process returns and funds processes, return, refund, and perform compromises for clients. You must also send any money to clients regarding any sale of your product(s) on the site through the concerned contracting party of Zaad Oman. We will also make any payments to clients in the way we choose, and in this case, you have to reimburse us for any money we pay (we have the right to deduct that money from your seller account.)

14. Delivery and Non-Conformity Errors: You will be responsible for any error in execution, non-delivery, delivery errors, theft, or any other possible error, along with any action related to order completion of your products. You are not responsible when the following happens: (A) When we are responsible for credit card manipulation (B) We fail to provide you with the order data or shipping data (regarding any of your products ordered through the site) as we received them or as resulted from the address verification process. Regardless of the previous sentence, For any of your products requested upon orders terms of Zaad Oman, if any, the terms of orders executed by Zaad Oman apply in cases of non-delivery, delivery error, theft, or any other error or behavior related to the execution of your products orders.
15. Intellectual Property: Zaad Oman has a granted right and license to use, copy, distribute, modify, and disclose to third parties any content, brands, materials, or uploaded images of products (the seller guarantees that he is entitled to grant that license. This license you gave to us is a charge-free, non-exclusive, worldwide, perpetual, and irrevocable right. It is also permission for us to use, copy, execute, display, distribute, adapt, modify, reformat, create derivative work, and otherwise exploit any or all seller’s materials commercially or non-commercially. We are allowed to sublicense these rights to any affiliate of Zaad Oman in the condition that we commit not to change any of the seller’s trademarks from the way it is provided to us (except as necessary to resize the trademark to become displayable as long as relative parts are not changed). We are required to comply with requests to remove specific uses in trademarks of the seller (on condition that you are not able to do so using the feature available on the site or through our services, if applicable). Nothing in these Site Terms may prevent or limit the rights of Zaad Oman to use the seller’s materials without permission as much as the use is permitted with no need for a license from the seller or the affiliate of the products under laws in force.
16. Changes, Updates and Promotions: Zaad Oman reserves the right to change these Site Terms at any time and its ultimate discretion. Any changes become valid when the following happens: First, Post the changes on the site or send you a notice (whether via email or your seller account) without the need to send you another message. You are also responsible for reviewing any applicable changes. Your continued use of the site (shown by logging into your seller account) and our services after posting the changes, notifications, or a click request to agree to continue shall represent your acceptance of those changes. If you do not accept any of the changes to the Site Terms, you must stop using the site or our services. The seller agrees that there is no effect or legal validity for any business terms issued by the seller or sent to Zaad Oman. While Zaad Oman endeavors to maintain the integrity and safety of the site, we do not guarantee the site's continued operation or any access to it. The seller acknowledges that Zaad Oman may occasionally upgrade the features on the site and some aspects of our services that the seller generally provides to his customers. For the seller to make the most of this promotion, Zaad Oman is allowed to make any changes to the provisions of any of our services and the procedures by which the seller gets any of our services. Zaad Oman may also occasionally change any of its services as necessary to comply with any change in the laws applicable in the selected country.
17. Commitment of Zaad Oman: The site, any of its services, any of its features, including the content, software, functions, materials, available information relating to our products are all considered provided as "what they are." Each entity or person of Zaad Oman is considered individually responsible for their obligations under these Site Terms. They are not collectively accountable for the commitments of any other Zaad Oman entity or person under these Site Terms. As a site user, the seller uses our provided services at his responsibility and to the maximum extent permitted by law. Zaad Oman and its affiliates are not responsible for the following: (1) Any approval or guarantees related to these Site Terms, or any of our services or transactions stipulated in these Site Terms including any implied guarantees of commercial vogue, authority for a particular reason, or inviolability (2) Implied guarantees that arise during dealing, execution, or the use of this type of trade (3) Any commitment, responsibility, right, appeal, or means of compensation for damage whether or not it is caused by our negligence. Zaad Oman does not guarantee that the features on the site and in our services comply with the sellers’ requirements or else available, right on time, secure, discontinuous, or error-free. Zaad Oman will not be responsible for the break-in service, including but not limited to system failures or other severance that may disturb the delivery, processing, acceptance, completion, or settlement of any transactions. Zaad Oman does not engage in any transactions between clients and sellers in case of a dispute between one or more of other participants Accordingly, each participant, affiliate, agent, and employee is exempted from any claims, demands, and compensation (actual or dependent) of any kind or nature, whether they are known or unknown, doubtful or not, or disclosed or not which, in any way, arise from such disputes. We are not responsible upon these Site Terms, whether upon contracts, guarantee, or damage, ( including negligence, product liability, or other theories) to the seller or anyone else for any cost to cover, recover, compensate for any investment made by the seller or any affiliates relating to these Site Terms. It is also not responsible for loss of profit, revenue, business, data, or punitive or consequential damages arising out of or related to these Site Terms even if Zaad Oman or its affiliates have been warned about the possibility of such costs or damages.
18. Seller’s Disclaimer and Compensation: The seller exempts and agrees to compensate and protect Zaad Oman, its affiliates, officers, managers, employees, representatives, and agents against any claim, loss, damage, settlement, cost, expenses, or other commitments (including attorney fees without restriction)(each is referred to as a "Claim") that result out or in connection with(A)The actual or alleged breach by the seller for any of the obligations listed in these Site Terms (B) Any other ways that the seller or his affiliates use to display their products or services other than the site (C)Displaying, selling, delivering, and executing the orders of your products (D)Your materials (E) Any actual or alleged breach for any intellectual property by any of the mentioned before and any personal injury, death, or damage to property related to that (F) Any pledge or management by a third party, or otherwise participating in the display, sale, delivery, or orders execution of your products. That includes any of your employees, representatives, agents, contractors, or subcontractors (including any action or omission by any of them or any claim made or directed by any of them)  (G) Taxes imposed or payable by the seller or for buying or supplying products. The seller shall reasonably seek the advice of legal counsel accepted to Zaad Oman to defend each compensation claim. Zaad Oman has the right to use defense in case it reasonably considers at any time that any claim for which payment has been made may negatively affect it. You cannot approve any judgment or settlement of any claim without our prior written consent, which shall not be prevented without a reasonable cause. We also have the right to exercise our rights under this text by withholding the money owed to the seller under these Site Terms.
19. The Mitigation of losses: Unless there is a claim for non-payment of fees, each party must take all reasonable steps to mitigate their losses and damage arising from any claim filed against the other party (due to negligence, breach of contract, or incorrect information under any compensation or otherwise).
20. Insurance: In case the total sale revenue for your products through the site exceeds five thousand Omani Riyals (5,000 Omani Riyals) in each month over a period of three (3) consecutive months, or if we request, you shall get within thirty (30) days or after that, at your own expense, a general comprehensive commercial insurance or against additional liability up to a maximum of one hundred thousand Omani Riyals (100,000 Omani Riyals) for each incident. This insurance shall cover commitments resulting from your business and what it includes from products, product operations, and physical injuries. That is under insurance policy/ policies that name the contracting party and its affiliates as additional insured. You shall, at our request, provide us with certificates of insurance for this coverage at the address of the Commercial Market of the Local Market.
21. Confidentiality: You are allowed to receive information that is not publicly available (Confidential Information) related to us or our services for the period of your use of our services (including Transaction information of Zaad Oman). You also agree to the following: (A) All confidential information remains an exclusive property to Zaad Oman (B) You are allowed to use the information to the extent necessary for you to participate in our services (C) You are not allowed to disclose this confidential information to any third party (D) You must take all reasonable measures to protect the confidential information from any use or disclosure expressly forbidden in these Site Terms. You are not allowed to issue a press release, make any public statement about our services, or use our name, brand, or logo in any way(including in promotional materials) without our prior written permission. You are also not allowed to misrepresent or exaggerate the relationship between us in any way.
22. Information Disclosure: Zaad Oman has the right to report to the relevant law enforcement officials, regulators, or third parties any activity suspected to violate the laws in force. To cooperate with government requests to protect Zaad Oman or to ensure the integrity of Zaad Oman’s business and systems, Zaad Oman may access and disclose any information necessary or appropriate, including the information of the seller’s account, his contact information, internet protocol address, traffic information, history of use, and published content. Both Zaad Oman and the seller must protect customer data according to their policies and laws in force in the selected country.

23: The Use of Zaad Oman Transaction Information: You and your affiliates must refrain, directly or indirectly, from the following: (A) Disclosing any information related to Zaad Oman transactions (except for the necessary amount of information that you can only disclose to do your commitments under these Site Terms. You can do this only if you are sure that the recipient  of the information will use it only for the purpose that complies with the restrictions imposed on you about that information (B) Using any information related to the transactions of Zaad Oman for marketing or promotional purposes whatsoever or else, use data in any way that is incompatible with our privacy policies or the law in force in any of the selected countries (C) Communicating with a person who ordered your products to collect any money related to that product or to force that person to conduct an alternative transaction (E) Making planned communications of any kind on the basis that the intended recipient is a user of the site. In addition, you are allowed to use the tools and ways of communication which we specify to communicate with users of our site about the transactions you do through it. That includes communicating with users for scheduling, calling, or canceling the execution of products. The terms mentioned in this paragraph shall not prevent you from using other data that you get without referring to transaction information of Zaad Oman for any purpose even though that information is similar to the transaction information of Zaad Oman in the condition that you do not do communications on the basis that the intended recipient is a user of the site. Transaction information of Zaad Oman means the information of the order or any other data you or your affiliates get from Zaad Oman or any of its affiliates. It also means the information you get as a result of these Site Terms, the transactions stipulated in the agreement, or the parties' performance under these Site Terms.

24. The rights, the materials, and the features of service of Zaad Oman; First, "The Service of Zaad Oman site" is a service that enables your systems to interact with certain available features or functions to sellers and our affiliate company operates it. Second, " The Materials of Service of Zaad Oman" means any software, data, text, audio, video, images, or other content we provide about the marketplace service. It includes APIs, related documents, software libraries, and other supporting materials without regard to their form. Third, "The Features of Service of Zaad Oman" means any technical and operational features, safety protocols, and any other documents or policies that we provide related to the service or materials of service of Zaad Oman.
25. Duration and Termination: These Site Terms are valid from the date of creating your account or signing a written contract with us, and they are valid until you or we terminate them. Zaad Oman is allowed to terminate the Site Terms herein (entirely or partially) at any time at their absolute discretion. However, Zaad Oman will try to send a fifteen-day- notice to sellers. Upon termination, the seller’s account cannot be accessed (generally or to a particular country). However, The termination of the Site Terms herein (regardless of the cause) will not: (1) Affect any rights or commitments owed by either party (2) Affect the entry into force or enforceability of any provision of these Site Terms which was supposed to enter into force or continue to be in force, expressly or implicitly at or after termination (3) Require going to the court or issuing a judicial order. The seller must immediately return to Zaad Oman all property (including confidential information and all materials related to clients) which the seller may have received from Zaad Oman upon executing his commitments.
26. Suspension of Service: Zaad Oman has the right, without holding any accountability) to suspend the implementation of their services or access to the seller’s account (either in general or in connection to a particular country) in case there is an actual or potential personal, financial, or legal risk at the customer, including the following cases: (1) The seller violates these Site Terms or any of our policies (2) The seller fails to reasonably cooperate with any investigation conducted by Zaad Oman (3) Zaad Oman reasonably believes that its continuous provision of their services will expose the seller, Zaad Oman, both their affiliates or clients to physical security risk or regulatory action (4) The seller’s performance does not meet the reasonable expectations set by Zaad Oman.
27. The Majeure Power: We will not hold responsibility for any delay or failure to execute our commitments under these Site Terms herein in cases of causes, events, or other matters out of our control.
28. The Governing Law: The Site Terms herein are governed and explained under the applicable laws of the Sultanate.
29. Disputes: Any dispute, claim, or disagreement arising in connection with the Site Terms shall be referred to the relevant officials of both parties for resolution ( this includes argument, claim, disagreement related to any non-contractual commitments arising in connection with these Site Terms). The dispute must be settled once and for all as follows:
30. A) The arbitration shall be held under arbitration rules issued by the Omani judiciary. Those rules are included in this term as soon as you refer to them. Arbitration is carried out by a single arbitrator. The arbitration shall be held at its legal headquarter in the Sultanate of Oman, and the language used in arbitration is Arabic.
31. B) Regardless of the preceding, Zaad Oman is allowed to request a judicial order from any competent court regarding any matter related to violation of intellectual property rights, the use of Zaad Oman’s website, or the breach of any intellectual property rights of others.
32. Independent Parties: You and the contracting parties of Zaad Oman are two independent contractors. The Site Terms herein do not include any term that creates any partnership, joint venture, authorization, or franchise. The terms do not also indicate a sales representative or business relationship between the both of us. You have no authority to make or accept any offers or declarations on our behalf. The Site Terms do not create any exclusive relationship between us. There is nothing in the Site Terms, expressly or implicitly, that can you interpret to give any person, other than the parties of the Site Terms, legal or equitable right or means to claim this relation under the Site Terms.These Site Terms and all declarations, guarantees, pledges, terms, stipulated conditions herein are found for the exclusive benefit of Zaad Oman, you, and customers. As the situation may be between us, you will be solely responsible for all commitments associated with the use of any third party’s service or feature that you allow us to use on your behalf, including compliance with any applicable terms of use. You cannot issue any statement that contradicts anything contained in this clause, whether on your website or anywhere else.
33. Waiver: The rights of Zaad Oman under these Site Terms herein: (1) Can be practiced as often as necessary (2) Unless otherwise expressly provided in the Site Terms, they are cumulative and not limited to the rights and measures mentioned in the law in force (3) Maybe only waived in writing and a specific form. The delay or failure to exercise any right is not considered a waiver of that right.

32: Others: No one who is not a party in these Site Terms, except the companies affiliated with Zaad Oman, is permitted to implement any of the Terms.

33. Separability: In case it turned out that any term of the Site Terms and the documents referred to in the terms (including any other Terms of Service) are or become illegal, invalid, or unworkable in any jurisdiction. This illegality, invalidity, or unworkability will not affect the following: (1) The legality, validity, or workability of any term of the Site Terms and the documents referred to in them before that jurisdiction (2) The legality, validity, or workability of any other provision in the Site Terms and the documents referred to in them before any other jurisdiction.
34. The Entire Agreement: The Agreement, these Site Terms, and the documents referred to in them (including the Terms of other services) contain the entire Agreement between the parties concerning the contracts, agreements, and transactions set forth. It terminates and supersedes all prior agreements between the parties concerning such contracts, agreements, and transactions. Except as required by applicable law, no terms may be implied (whether by custom, practice, or otherwise) in these Site Terms and the documents referenced therein. Each party acknowledges that by agreeing to enter into these Site Terms and the documents referred in them (including the Terms of Other Services), then they have not relied on any approval, guarantee, tacit or an explicit sub-contract, or any other pledge (except those outlined in these Terms and the documents referred to).
35. Notifications: You must send all notifications, requests, appropriation, approvals, or other messages under these Site Terms "Notices" that are meant to Zaad Oman to the contracting party of Zaad Oman in a written form. You must send a copy to each entity of Zaad Oman. We consider the notification sent when it is delivered and signed by Zaad Oman employees three days after the signature to the addresses mentioned on the site. We may notify you in writing through your email or by delivering a printed copy of such notification through the mail address you provided to us. The notification is considered sent in each case immediately after it is sent or delivered for dispatch (as the case may be).
36. Compliance:
37. A) The Seller acknowledges and guarantees that the Seller and his institution(s) are registered with the Public Authority for Small and Medium Enterprises Development “Riyada” and are subject to the tax law of the Sultanate of Oman.
38. B) The Seller acknowledges and guarantees that his financial institution(s) are not sanctioned or otherwise classified under any prohibited list or prohibited parties or owned or operated by any Prohibited Party.
39. c) Regardless of anything on the contrary to herein, nothing in these Site Terms shall be interpreted as urging or requiring either party to act in any way (including taking or failing to take any action in connection with any Transaction ) that does not comply with or is sanctioned by any laws, regulations or requirements of any party to the agreement.
40. Waiver: Neither party is allowed to waive their rights or commitments stipulated in terms of the site here without obtaining the prior written consent of the other party. However, Zaad Oman has the right to assign these site terms to an affiliate company. It can merge, reorganize or sell all or a substantial part of its assets or any similar transaction. Considering this term, the Site Terms herein shall be obligatory, conducive to, and workable by the parties, their successors, and the parties to whom they assign.

Please contact via email if you have any questions regarding the Site Terms.

Last update on 4/4/2020